Senior Vice President
An engaged and detail-oriented leader, Senior Vice President Dennis Rushovich provides executive-level management at Crum & Forster Pet Insurance Group. His responsibilities include strategic planning, forecasting, business development, re-engineering, and more. With the mantra of “never give up” and a belief in sweating the details, Dennis uses a caring and enthusiastic approach to leadership. He encourages his team to understand, assess, and then collaborate when approaching a challenge. He also believes the best business relationships revolve around understanding each other’s goals.
Prior to joining Crum & Forster in 2005, Dennis served as CEO of Strategic Financial Solutions and as COO of Independent Financial Marketing Group. He holds a B.Com. degree in business administration and accounting, and a B.ACC. degree in accounting and computer science from the University of the Witwatersrand, in Johannesburg, South Africa. Dennis is married and has two daughters. They share their home with an 11-year-old Black Labrador named Thandi.
Chief Operating Officer
Chief Operating Officer Chris Sachs describes himself as obsessive – in a good way. He is meticulous, passionate, and deeply attuned to the needs of the people he works alongside. Since joining Crum & Forster Pet Insurance Group in 2005, Chris has played a key role in the company’s day-to-day operations and finances. He uses his sharp analytical skills to design and implement business strategies and procedures, as well as set and communicate performance goals. A strong process devotee, Chris also interprets data and metrics to help evolve our internal processes to maximize efficiencies. Relationships are everything to Chris, who says working with true team players is his happy place.
Chris brings 20+ years of prior experience to his role, including serving as Chief Financial Officer at Palmer & Cay in Atlanta, Ga., Treasurer at M.A. Hanna in Cleveland, Ohio, and Director of Taxes [1984-1992] and Treasurer [1992-1996] at Outboard Marine Corp in Waukegan, Ill. He holds a B.S. in accounting and a law degree from Marquette University. Chris and his wife are proud pet parents to furry family members both small and large, including a bird and dog.
Chief Information Officer
Intuitively quiet but action-oriented, Chief Information Officer Mike Kalman has more than 20 years of expertise formulating technological solutions, offering strategic direction, conducting business process re-engineering, and managing operations. At Crum & Forster Pet Insurance Group, he oversees software, development, databases, technology infrastructure, and phone systems. Always looking forward, Mike takes pride in analyzing trends to better place the business in an ideal position to meet future challenges and demands within the industry. A people-person who loves his work and coworkers, Mike champions the soft skills and believes any successful business relationship revolves around the people.
Prior to joining the team at Crum & Forster Pet Insurance Group in 2005, Mike held the position of CTO at Micro-Office Medical Information and at ECRM. He also served as Director of Intranet Development (Americas) at British Petroleum. Mike holds a B.S. in cognitive science from the University of California, San Diego. Mike is married and has three children, as well as two Pugs, Fiona and Gimli.
Chief Marketing Officer
An energetic and thoughtful leader, Chief Marketing Officer Liz Watson oversees the planning, development, and execution of the marketing and contact center initiatives at Crum & Forster Pet Insurance Group. This includes developing strategies for digital and offline campaigns, enforcing brand standards, growing strategic partnerships, and motivating internal teams to advance key initiatives. Inspired by her co-workers, the creative environment, and the four-legged friends who run around the office, Liz considers her work to be a passion project. She approaches each challenge as an opportunity to learn and to foster a positive team mentality.
Prior to joining our team, Liz gained 24 years of product and brand management experience as Senior Director of Marketing, Midwest Market, for Time Warner Cable. She holds an M.B.A. in marketing from The Ohio State University and a B.S.B.A. in finance and accounting from The University of Akron. Liz is a devoted pet parent to – count ‘em! – six furry family members. Her pals include two dogs, Henry and Gracie, and four cats, Marmalade, Marmaduke, Murphy, and Oreo.
Curious, tenacious, and driven, Scott Taylor is well-suited for the rapidly evolving pet health industry. As AVP of Partnerships, he identifies and grows strategic partnerships, as well as tests new market segments such as pet-related digital providers. He works closely with brokers and insurers to increase their product portfolio, while also helping employers and associations effectively distribute pet insurance. With a strong background in sales, marketing, operations, and account management, Scott identifies research and communication as his path to success.
Scott brings nearly 30 years of experience to Crum & Forster Pet Insurance Group. He has served as Vice Present of New Business Development at Transamerica and as Director of New Channels at Affinion, and holds an M.B.A. in business management from the University of New Haven. Scott’s favorite place to be is on the water. In fact, if he could be any animal, he’d be a Labrador so he could splash around with his Lab pals, Ollie and Stone, and his non-furry family members who also enjoy the beach.
With a knack for crafting relationships and a genuine love of the sale, Rob Hall is a natural fit for his position as AVP of Partnerships. From benefit brokers to employers to affinity groups, he helps develop and manage strategic partnerships that maximize revenue in our partner channel. Personable and hardworking, Rob has a proven process for approaching a challenge: collaborate, seek advice, and then face it head on. Even if it seems like he’s going 100 miles an hour 100 percent of the time, Rob always makes time to listen. He believes taking the time to get to know people is the key to forming successful business relationships.
Before joining Crum & Forster Pet Insurance Group in 2009, Rob developed his people skills and business acumen working as Senior Account Executive at UnitedHealthcare and as Director of Agency Development at American Enterprise/Ceres Group. He is a graduate (and former Division I soccer player) from The University of Akron with a special place in his heart for his wife and children, and their Silver Labrador, Grayson.
AVP, Special Projects
Lynn Thompson, AVP of Special Projects, refuses to believe that you can’t make a living doing what you love. She knew from a young age that she was meant to work with animals, and this passion – along with her unwavering motivation – led her to Crum & Forster Pet Insurance Group in 2003. Lynn’s core responsibilities include product development, implementation, and ongoing evaluation. However, she has also served here as a Claims Adjuster, Customer Service Manager, Director of Operations, and AVP of Operations, and she uses this broad understanding of how we work to take on a variety of unique initiatives. Lynn attributes her success to her eagerness to make personal connections with her co-workers and partners.
Previous service-oriented positions at Purina Mills, Inc. and Corporate Express Promotional Marketing helped Lynn develop her relationship-based management style. A graduate of The Ohio State University with a B.S. in animal science, she takes her love of animals seriously. Just ask her family, which includes her husband, son, daughter, two rescued Boxers, Rosie and Taco, and a horse, Sweetie.
Amanda Piccari, SPHR, SPHR - SCP
Director of Human Resources
Passionate and hardworking, Amanda Piccari, SPHR, SPHR – SCP, oversees Human Resources at Crum & Forster Pet Insurance Group. Her responsibilities include employee training, quality assurance, office management, and business improvement. As the Director of Human Resources, Amanda believes the keys to developing a successful business revolve around the power to build relationships, deliver honest feedback, foster open lines of communication, and remain consistent in your approach to clients, partners, and employees. Her personal motto is, “Nothing is impossible. The word impossible, itself, says, I’m possible.” With this in mind, Amanda says it is important to take chances and put yourself out there – you never know what you’re capable of unless you try.
Before joining Crum & Forster in 2010, Amanda worked at Aultman Hospital, where she performed various human resource functions. Amanda holds degrees from Bowling Green State University and Walden University, where she earned her M.B.A. She’s married with two children and they share their home with a Labradoodle named Bocce.
AVP, Veterinary Field Services
Highly motivated and eager for a challenge, AVP of Veterinary Field Services Gina Fortunato focuses on growing sales within the veterinary channel through new business development. This includes establishing geographical sales territories, creating sales training programs, partnering with marketing, and performing profit & loss responsibilities. A firm believer in collaboration, Gina leads a team of 20 individuals to promote the benefits of pet health insurance. She is also responsible for developing and implementing marketing tools to assist in the education of the veterinary community.
Prior to her current role at Crum & Forster Pet Insurance Group, Gina spent 15 years working in management within the pharmaceutical industry at Sanofi-Aventis, the second largest pharmaceutical company in the world. Gina holds a B.A. in sociology from The University of Akron and earned her M.B.A from Baldwin Wallace College. Gina is the proud pet parent to three horses and five cats – two indoor kitties and three barn cats.
Wendy Hauser, DVM
AVP, Veterinary Relations
As the on-staff veterinarian for Crum & Forster Pet Insurance GroupTM, Wendy Hauser, DVM, is able to combine her passions into one “rock star” of a job. She loves helping pet parents by keeping their beloved furry friends healthy. She’s an accomplished academic whose thirst for knowledge is a lifelong endeavor. Her business acumen is perhaps only outdone by her awesome personality, motivation, pursuit of excellence…did we mention she’s a rock star?
Dr. Hauser has served in various roles throughout her 30 year career, including practicing veterinarian and practice owner. She served as Technical Services Veterinarian for Merial, Ltd., and most recently founded Peak Veterinary Consulting. Highly engaged in the American Animal Hospital Association (AAHA), she served as a member of the Board of Directors, as the Board Vice President and is the AAHA Delegate to the American Veterinary Medical Association (AVMA) House of Delegates. Dr. Hauser is a communications coach at Colorado State University College of Veterinary Medicine and an accomplished author, including many papers and articles, as well as co-authoring “The Veterinarian’s Guide to Healthy Pet Plans.”
She earned a B.S. in agriculture, animal science, from Oklahoma State University, and her DVM from Oklahoma State College of Veterinary Medicine. Dr. Hauser lives outside Denver, Colorado, with her husband, two children, and their Black Labrador, Oliver.