Simplifies Bill Payment and Claims Process for Customers

AKRON, Ohio (August 22, 2017) – Crum & Forster Pet Insurance Group™ has launched a mobile app that will enhance the customer experience. The app is available for iOS and Android mobile devices.

“We’re committed to further simplifying things for our customers, and this new mobile app will go a long way in doing just that,” said Liz Watson, CMO, Crum & Forster Pet Insurance Group. “Pet parents can use the app to pay their bill and submit and manage claims. It not only simplifies the process, but may result in faster claim reimbursement.”

App functionality will include the ability to submit and track claims, view explanation of benefit documents (EOBs), make a payment and view policy information. In addition, pet parents can sign up for direct deposit claims reimbursement, find local veterinarians, read FAQs and access customer service contact information.

The app is just one of the many ways customers can reach the company. Crum & Forster Pet Insurance Group, through its affiliated insurance agency, C&F Insurance Agency, Inc., has a team of in-house, licensed, customer service and sales agents that can be contacted toll-free at 1-888-716-1203. In addition, a robust customer portal, which mirrors much of the functionality found in the app, can be accessed online at www.ASPCAPetInsurance.com.

“By providing various avenues for customers to easily interact with our company, we’ll be better equipped to serve their needs, so they can focus on caring for their four-legged companion,” added Watson.

To download the app to your mobile device, search for “ASPCA Pet Health Insurance” in the iOS or Android app store.

For more information, please visit www.CFPetInsurance.com or www.ASPCAPetInsurance.com.

About Crum & Forster Pet Insurance GroupTM

Crum & Forster Pet Insurance Group’s pet health insurance plans are underwritten by United States Fire Insurance Company and produced by C&F Insurance Agency, Inc.(NPN # 3974227), a Crum & Forster company. The agency markets the plans through veterinary practices, to employers, associations and brokers, and direct to consumers in a variety of online and offline channels. More information can be found at www.CFPetInsurance.com.

ASPCA Pet Health Insurance is provided by Crum & Forster Pet Insurance Group through its licensed agency. The ASPCA® is not an insurer and is not engaged in the business of insurance. Through a licensing agreement, the ASPCA receives a royalty fee that is in exchange for use of the ASPCA’s marks and is not a charitable contribution. More information on ASPCA Pet Health Insurance can be found online at www.aspcapetinsurance.com.

Crum & Forster Pet Insurance Group is a trademark of United States Fire Insurance Company.

C&F and Crum & Forster are registered trademarks of United States Fire Insurance Company. Crum & Forster is comprised of leading and well-established property and casualty business units.

Media Contact:
Travis Reynolds, Director, Media Relations
travis.r@cfinspet.com
(234) 231-1830

 
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